Answer: Troove is a Destination Management Company (DMC) platform and travel operator specializing in Bali and Eastern Indonesia. We help travelers and agent partners design and manage authentic, safe, and efficient travel experiences.

Detail: We focus on modular route flexibility and ease of travel booking.

Share your dream destination, our team is ready to prepare the best offer.

Answer: Our main focus is Bali, Lombok, Labuan Bajo (Komodo National Park), Sumba, Raja Ampat, Maluku, and overland routes Java–Bali–Nusa Tenggara (Jakarta, Jogja, Bromo).

Detail: We serve flights, land transportation, accommodation, to Phinisi cruises.

Want to know destination options in a specific region? Ask our team directly.

Answer: Our services are open to solo travelers, couples, families, small/large groups, and travel agent / DMC partners.

Detail: Providing retail consumer package options and B2B/partner agent schemes.

 Tell us your group size for the right recommendation.

Answer: We have a network of direct supplier partners (such as Phinisi boat owners and local lodgings) providing rational prices with Comfort Class standards.

Detail: Itineraries are arranged modularly so they are easily adjusted to your needs.

CTA: Consult your travel style with us.

Answer: Yes, we provide full Private Trips where vehicle fleets, Phinisi boats, and travel schedules are exclusive to your group only.

Detail: Schedules and activities are free to adjust.

CTA: Contact our team to start designing your Private Trip.

Answer: Yes, we provide regular Open Trip schedules, such as Sailing Komodo Liveaboard 3D2N cruises.

Detail: Suitable for solo travelers or couples who want to be more cost-effective.

CTA: Ask for the nearest Open Trip departure date.

Answer: Yes. We are experienced in creating modular itineraries based on your destination preferences, rhythm, and budget.

Detail: For example, island-crossing packages like Java–Bali–Nusa Tenggara Explorer.

CTA: Send your route ideas, we will create the itinerary design.

Answer: Yes, most of our standard packages include private van pickup, selected hotels (3–4 stars), entrance tickets, and meals according to the program.

Detail: Include/exclude components are listed transparently in each offer.

CTA: Request facility details for your selected package.

Answer: Yes, we offer Private Charters and Cabin Bookings for Phinisi boats from Standard, Deluxe, to VVIP classes.

Detail: Supported by direct operational partners (boat owners) at Labuan Bajo Port.

CTA: Ask for the catalog and Phinisi availability for your date.

Answer: Choose a package or submit a custom trip → Confirm availability & price → Send booking data → Pay deposit (DP).

Detail: After the DP is received, our team will issue an official Booking Confirmation.

Or you mau directly Fill out the short form to start your reservation now. Here

Answer: Name as per ID/passport, number of participants, travel date, flight details (if any), and phone/WhatsApp contact.

Detail: For Phinisi boat trips, identity data is required for port manifest processing.

Please :  Prepare your participant data and send it to our team.

Answer: Estimated availability confirmation for standard packages is 1×24 hours, while custom itineraries take 24–48 hours.

Detail: Instant confirmation can be provided for Open Trip packages with open slots.

Contact our CS for a quick slot check.

Answer: Yes, depending on the availability of hotels, boat tickets, and transportation fleets on site.

Detail: It is recommended to book at least 7 days in advance to guarantee fleet availability.

Directly chat with the admin to check availability today in whatsaap

Answer: Rescheduling is possible depending on vendor policies (hotel, boat, airline) and the submission lead time.

Detail: Submitting far in advance is generally more flexible than last-minute changes.

 Inform us of your replacement date so we can help check with vendors.

Answer: Prices adjust to destination, duration, and number of participants. Overland Comfort Class group packages can range from Rp15 million/pax for long durations.

Detail: Larger groups generally enjoy a more economical cost per person.

Request a price simulation for your group size : Here

Answer: Absolutely. We can adjust components (like hotel type or transportation) to fit your budget.

Detail: Adjustments are made without compromising safety standards and basic comfort.

 Please Inform our consultant team of your budget limit.

Answer: We accept official bank transfers to company accounts, credit cards, and verified digital payment channels.

Detail: All transaction details will be officially listed in the Invoice.

Ask for our official account number or payment link : Here

Answer: Yes, a reservation is valid after a DP payment (generally 40%–50% of the total transaction).

Detail: Full payment is due at least 7-14 days before departure depending on the package.

Please Confirm your DP status with our finance team.

Answer: Tipping for tour guides, drivers, and boat crews is generally voluntary and not included in the package price.

Detail: A suggested tipping estimate will be attached to your travel instructions.

Please Check the Inclusions/Exclusions sheet in your offer.

Answer: Cancellations are subject to administrative fee deductions and penalties based on vendor terms (hotel/boat/flight).

Detail: Refunds are processed according to the period applicable in the Terms & Conditions.

CTA: Review the cancellation Terms & Conditions in your offer document.

Answer: Participant safety is the priority. If authorities prohibit departure due to bad weather, we will divert to an alternative itinerary or adjust the schedule.

Detail: Compensation depends on the facilities that could not be used due to the emergency.

CTA: Our field team is ready 24/7 for mitigation at the location.

Answer: Name changes for land trips can generally be done. For flight and Phinisi boat tickets, airline/operator rules apply.

Detail: Please notify us of any name change as soon as possible.

CTA: Send the replacement participant's ID to our CS.

Answer: Very much so. We design family-friendly itineraries with relaxed rhythms and facilities safe for children and seniors.

Detail: We prioritize accommodations and destinations that are easily accessible.

CTA: Tell us if there are toddlers or seniors in your group.

Answer: The dry season (April to October) is ideal for sea activities, sailing, and trekking in Labuan Bajo and Bali.

Detail: Other months remain attractive with adjustments to land-based and cultural activities.

CTA: Ask for a weather estimate for your planned holiday month.

Answer: Yes. We can prepare add-ons like romantic dinners, special honeymoon room decorations, or cultural expert guides.

Detail: We customize every detail to match your special moment.

CTA: Share your dream trip theme with our consultant.

Answer: Consultation and reservations are open daily from 08:00 – 20:00 WITA.

Detail: Our Emergency Ground Handling team for field support operates 24/7.

CTA: Please leave a message, we will respond as soon as possible.

Answer: Every booker will be connected to a dedicated WhatsApp group with our Tour Leader / Driver / Representative.

Detail: Any field issues will be handled directly by our local ground handling team.

CTA: Save the emergency contact number provided on your Voucher.

Answer: You can consult via Live Chat, official WhatsApp, or by filling out the route needs form.

Detail: Our travel consultant team will follow up with an initial offer draft.

Please Leave your name, WhatsApp number, and destination plan.

Answer: Of course. Our consultant team will contact you personally to discuss itineraries and cost estimates.

Detail: Please ensure the number provided is active on WhatsApp.

Type your WhatsApp number so our team can reach out immediately.